Customer Service

PAYMENT METHOD
(1)Charge Accounts. Click here for credit application
(2)Credit Card
(3)Pre-payment on special orders

PAYMENT TERMS:
Payment terms for charge accounts are net 30 days. Colemans will asses late charges for those accounts that are past due.

DELIVERY SERVICE (Office Supply orders only)
Colemans offers free same day delivery in Conway and Searcy for all in stock items if ordered before 12:00. We also have free delivery schedules for surrounding communities on specific days of the week. Please call your local retail location for details. Occasionally special orders or furniture have incoming freight charges that we must pass on. You will be notified in advance should that occur.

RETURN POLICY
Colemans believes in supplying our customers with only the best products the industry has to offer. However , we do realize that problems can occur and mistakes do happen. So, if you need to return a product please follow the guidelines listed below.

*All merchandise returned must be in the original carton with all packaging intact, unmarked and in new condition.

*All merchandise must be returned within 20 days of invoice date.

*Defective merchandise must be reported within 5 days of invoice date

*Shortages must be reported within 5 days of invoice date

*Special order merchandise is not subject to return except in case of error by Colemans

*Any educational books purchased are non-returnable under any circumstances

*Damaged merchandise should be refused

*Concealed damage merchandise must be reported immediately

Click hear to fill out Return Authorization Form (pdf)

 

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